Technical Support

Having trouble with our website?

Our website is most compatible with Safari, Chrome, and Firefox. Please try again using one of those browsers. If you are using Internet Explorer, the issue could be related to your browser settings. Try another browser or check the known issues below.

If after reviewing this Tech Support page you continue to have problems, please contact us by email — [email protected] — or phone — 212-978-9191, extension 3 — to be connected to a volunteer who will help.

Known Issues

Sign-in screen returns to Welcome page without displaying email and password fields:
For some users the Sign-In screen doesn’t function properly. Until we can remedy this, please use the email/password fields in the right margin of the Member front page or the Account Setup page.

Error “invalid email address” or you are unable to type into fields:
In Internet Explorer: You may be prohibited from typing a full email address or other field. Try adjusting your security settings as follows:

1. Click Internet Explorer Tools
2. Click Internet Options

 

 

 

 

 

 

 

 

 

 

 

 

 

3. On the Security Tab, the box for Enable Protected Mode should be checked

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Click OK

5. Close all windows of Internet Explorer and restart Internet Explorer.